There are many people out there that feel in-home computer repair has an advantage over remote computer repair.   In my opinion in-home computer repair only has a few advantages.  For example if i’m at a customers house I can resolve issues caused by hardware failures.  Repairing boot issues is of course much easier when i’m there in person.  When I am repairing a computer remotely I can take as much time as I need to get the job done right.

Some customers have questioned the amount of time it takes me to do some of my services.  Just because such and such company came to your house and resolved a virus in 15minutes doesn’t mean they did a good job.  I can remove most non rootkit viruses in significantly less time than 15minutes!  I can’t however guarantee your other 300,000 files on your less than stellar hard drive are virus free in 15minutes.   It’s just not possible to be completely sure without lengthy in-depth checks.  Do you really think a computer repair technician that comes to your house can dedicate the time to do the same amount of lengthy checks?  Only if they charge by the hour!

There’s a lot of low quality computer repair technicians out there that will just give up after a few minutes and recommend you reinstall windows.  Do you know how many clients I have had to walk through a reinstall because I couldn’t repair the issue after successfully connecting to their machine?  ZERO.  I hope this isn’t coming off as bragging because it’s not that not resorting to reinstalling makes me a great computer repair technician,  it simply means I am not an amateur you might find in the corner of a certain large electronics store.