Terms of Service
Terms of Service
By electing to receive remote support, you agree to allow Computer Repair Tech full access to your computer and to use whatever tools deemed necessary to repair your computer, including remote access. You understand that the remote support session may be recorded and everything seen or discussed may be kept on record for quality assurance purposes.
WHAT WE DO
Computer Repair Tech will use its best efforts to resolve customers technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Response times may be delayed due to research and inquiries, as may be necessary. Computer Repair Tech does not assure that every request for technical support will be resolved. Computer Repair Tech’s consultations constitute only advice and suggestions. Technical problems may be a result of software or hardware failure, corruption or user error and may not be correctable. Computer Repair Tech does not guarantee service availability even normal during business hours.
Computer Repair Tech reserves the right to refrain from providing any or all services ordered and refund your payment, wholly or in part, if minimum system requirements are not met or if technical conditions or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by Computer Repair Tech.
You understand and agree that prior to contacting or allowing Computer Repair Tech to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Computer Repair Tech shall not be responsible under any circumstance for any loss or corruption of data and/or software.
You agree to pay fees in accordance with Computer Repair Tech’s rates and policies. If the PC Maintenance Plan is cancelled at your request or because of non-payment there will be a reactivation fee of 25 dollars.
If Computer Repair Tech’s ability to render services is impaired by circumstances beyond the control of Computer Repair Tech, Computer Repair Tech may choose not to provide services.
LIMITATION OF REMEDY
Computer Repair Tech will not be held responsible for any problems arising from third party software installed on your computer by our technicians, you, or other third party.
Computer Repair Tech will not be held liable for lost data due to hardware failure, virus, spyware, corruption or any other situation. If any problems with third party software or hardware arise, it is your responsibly to obtain support from the manufacturer of the product at fault.
Under no circumstances shall Computer Repair Tech be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Computer Repair Tech or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
Computer Repair Tech shall not be liable for any failure or delay in performance due to any cause beyond its control. If Computer Repair Tech’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of Computer Repair Tech, Computer Repair Tech may choose not to provide services.
LIMITATION OF LIABILITY & RELEASE
By signing our form, you will agree to release and hold harmless Computer Repair Tech from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Computer Repair Tech. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals as a result of Computer Repair Tech’s actions or the actions of its agents, partners, and/or third-party service providers.
All one time services shall be guaranteed for thirty (30) days, however if the issue resurfaces and is discovered by Computer Repair Tech to have been caused by negligence or misuse on behalf or the customer or other third party, Computer Repair Tech shall not be held responsible, and the foregoing guaranty will be nullified. You agree that Computer Repair Tech’s total liability for damages related to its provision of services is limited to the total amount you pay for such services, and you release Computer Repair Tech from liability for any indirect, incidental, special, or consequential damages.
Computer Repair Tech IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.